The imprint quality is not satisfactory, what can I do?

The quality of your imprint depends on different aspects, please ensure to use your e-mark on a regular basis (once per week) or clean the print head. Check the following when you are not satisfied with your imprint quality:

• Always put the e-mark back on the docking station immediately after printing to avoid the print head drying out
• Clean the print head top to bottom using a slightly damp cloth
• Clean the plastic parts on the bottom of the e-mark (around the print head) regularly
• Take out the cartridge and re-insert it
• Ensure you use your e-mark on a solid surface such as a table; only print on one sheet of paper at a time
• Keep your e-mark as straight as possible when printing, use the e-mark ruler for precision printing

Check and compare your imprints with the following:

• Colours of the imprint in the app do not match the colours in the printed imprint -> clean the print head, exchange the cartridge (if already almost empty)
  
  
  
• Pale imprint -> try to print slower, clean print head, exchange cartridge (if almost empty)
  
  
• Pale at the beginning of imprint or wrong colours -> clean print head
  
  
  
• Vertical gaps in the imprint or offset -> check if the surface is flat, use the ruler for printing
  
  
• Offset in imprint -> ensure you are keeping the e-mark straight when printing
  
  
• Stains before the imprint -> wait until cleaning routine is completed before making imprint on a document, clean plastic parts around the print head if dirty
  
  
  
• Small stripes, points before imprint -> move only in one direction (right OR left)
  
  
  
• Stripes in the imprint or parts are missing -> re-insert cartridge
  
  
  
• Colours do no align and words are spelled backwards -> you might have chosen a Ribbon Station template which can only be used with the Ribbon Station, create a new imprint and send again