When and how do I have to clean the print head of the e-mark (create)?

Whenever your imprint quality decreases, it is recommended to clean your print head. You have the following options:

• Clean the print head manually with a piece of cloth
• Do a quick cleaning through the app

In addition, make sure that your docking station and e-mark bottom side are always clean. Any pollution can affect the print quality.

Clean the print head manually with a piece of cloth

1. Take a slightly dampened piece of cloth (only pure water, no cleaning agent!)
2. Take the e-mark out of the docking station
3. Wipe the print head from top to bottom (never sideways as this can damage the cartridge)

Start a quick cleaning in the app

1. Connect your e-mark in the app
2. Go to settings (via menu at top left corner)
3. Click on Start quick cleaning
4. Take your e-mark off the docking station and place it on a piece of folded paper
5. Click on Clean print head

You should see three stripes (Magenta, Yellow and Blue) on the paper, if some parts are missing, do the quick cleaning several times, until all colours come through evenly.